Terms of use
The service is provided by AGRIA-GRUP DOOEL, Blagoj Gjorev 92, 1400 Veles, North Macedonia. Through the “Agria” app you order food and meat from our shops, for pickup or delivery. By using the app you agree to the terms below.
Ordering
To order you need an account: with Google, with Apple or with an email address. When you sign up with email we send you a verification code. You enter your contact phone number with your first order. You order from one shop per order, during its opening hours. The shop confirms the order and the pickup or delivery time. To order you must be at least 16 years old.
Prices and weighing
Prices are in Macedonian denars and include VAT. Products sold by weight are weighed during preparation. The price shown in the app before weighing is an ESTIMATE, marked with “≈”. The final amount is calculated only from the measured weight and you see it before paying. Products with a fixed price per piece have no deviation.
Payment
Payment is in person only: at the counter on pickup, or cash to the courier on delivery. The app does not accept card payments and does not store card data.
Cancellation and refusal
A submitted order cannot be cancelled through the app. Every piece of meat and every dish you order is taken out, weighed and prepared separately for you, according to your specific order (goods made to the consumer’s specifications), and is perishable, so under the Consumer Protection Law the right to withdraw from a distance contract does not apply to these products. The shop may refuse an order (e.g. a product ran out or the shop is overloaded) and the reason is shown to you. For questions call the shop — the phone number is on the “About” screen.
Delivery
Delivery is carried out by an external courier company. The delivery fee is fixed and shown before you order. You enter the address as free text and are responsible for its accuracy. There is no live courier tracking; you see the order status in the app.
Allergens and ingredients
Product descriptions do not list all ingredients and allergens. If you have an allergy or a special diet, ask the shop BEFORE YOU COMPLETE YOUR ORDER.
Account
You are responsible for keeping access to your account safe. You can delete it at any time from Profile → Delete account; instructions are also at app.agria.mk/delete-account. Deletion is not possible while you have an active order.
Fair use
The account is personal. We may restrict or close an account in case of abuse — for example, fake orders, repeated orders that are not picked up, or attempts to disrupt the app. If you believe your account was restricted or closed without good reason, write to info@agria.mk and we will review the case.
Complaints
If something is wrong with your order, tell the shop right away or write to the email below with the order number. We will reply no later than 3 days after receiving the complaint. Your rights as a consumer under consumer protection law remain unaffected.
Governing law
These terms are governed by the law of the Republic of North Macedonia. Disputes that cannot be settled amicably are resolved before the competent court, in accordance with the applicable rules on jurisdiction.
Changes
These terms may change. The date of the last update is shown at the bottom of this page. These terms are published bilingually, in Macedonian and English; in case of any discrepancy between the two versions, the Macedonian version prevails.